How long does it take to get a refund? (iOS/Android)
APPLE (iOS)
Note: App developers are not eligible to issue a refund for you or on your behalf. Learn how to request a refund here.
You can request a refund on certain App Store or iTunes Store purchases within 90 days of the purchase date through your purchase history. Limitations apply. See the Apple Media Services Terms and Conditions for details. Apple will refund your money within 30 days if your purchase is eligible.
You can't request refunds for recurring charges, but you can cancel a subscription or downgrade your iCloud storage.
For more information about refunds, please visit: https://support.apple.com/en-us/HT204084
If you can't find an item in your purchase history, learn what to do. Make sure that you're signed in with the same Apple ID that you used to make the purchase. Also, make sure that it's not a family member's purchase charged to your payment method.
Some items and purchases older than 90 days aren't eligible for refunds. See the terms and conditions for more information.
Learn about how App Store and iTunes Store purchases are billed, including purchases made with Family Sharing.
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ANDROID
Learn how to ask for a refund here.
Refund policies are different depending on what you bought via Google Play.
Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.
If your refund is taking longer than expected, check your refund status on your Google Pay account. If the status is "Refunded," you will see a credit on your form of payment. If the status is "Cancelled," the order was never charged and so you will not see a credit on your form of payment.
Check the following list to see how long your refund might take:
| Payment method |
Estimated Refund time |
| Credit or debit card |
3–5 business days Processing time can be affected by the card issuer and sometimes takes up to 10 business days. If your credit card is no longer active, refunds will go to the bank that issued your card. Contact the bank to recover funds. |
| Mobile carrier billing (prepaid / pay-as-you-go) | 1–30 business days Processing time can be affected by your carrier and sometimes takes longer. |
| Mobile carrier billing (postpaid / contract) |
1-2 monthly statements Processing time can be affected by your carrier, but refunds will usually appear within 2 monthly billing statements. If it takes longer, contact your carrier to check the status. |
| Google Play balance (gift card or credit balance) |
1 business day Refunds appear in your Google Play account. Occasionally this can take up to 3 business days. |
| Google Pay |
1 business day Refunds appear in your Google Pay account. Occasionally this can take up to 3 business days. |
| Online Banking | 1-10 business days Processing time can be affected by your bank, but typically takes between 4 and 10 business days. |
| PayPal |
3–5 business days This can sometimes take up to 10 business days. If you're returning the money to a payment method within PayPal (like a linked bank account), contact PayPal for more detailed information. |
| Payco (Korea only) | 3–5 business days This can sometimes take up to 10 business days. If it takes longer, contact PAYCOfor more detailed information. |
| Mercado Pago (Brazil only) | 3-5 business days |
| my paysafecard (Poland, Czech Republic, Slovakia, Slovenia) | 3-5 business days |
| MoMo E-Wallet (Vietnam only) | 1-5 business days |
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WEB
Refunds take 5-10 days to appear on a customer's statement.*
*Info from Stripe, secure payment processing service